ONE Logistics Help Center
  1. ONE Logistics Help Center
  2. ONE LOGISTIC Support

ONE LOGISTIC Support

Welcome! You can raise a request for Support using the options provided.
Witamy! Możesz złożyć wniosek o wsparcie, korzystając z dostępnych opcji.

Carrier Portal | Portal Podwykonawcy

  • Report additional costs as a subcontractor | Zgłoś dodatkowe koszty jako podwykonawca

  • Submit transport documents | Prześlij dokumenty transportowe

Powered by Jira Service Management
{"xsrfToken":"1b9e0e1636cb2a6392ad7028c84572d61a803e71_lout","branding":{"id":"1","key":"sup","name":"ONE LOGISTIC Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1c374d","headerLinkHoverBGColor":"#1c374d","headerBadgeColor":"#1c374d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b692cecb-8880-4a6a-8172-602fb40a736a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjUzNjhkZS0yYTY2LTQwMDUtOWNlYy02NWRkZjFkZDI2NDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI2OTJjZWNiLTg4ODAtNGE2YS04MTcyLTYwMmZiNDBhNzM2YSI6WyJyZWFkIl19LCJleHAiOjE3NDcyODkyOTYsIm5iZiI6MTc0NzI4ODY5Nn0.iZQd1BIsG7bMbFfBOWsb7zBVEtOdNr2H9iNg9iYzlgA&client=2b5368de-2a66-4005-9cec-65ddf1dd2641&mode=fit","logoId":"b692cecb-8880-4a6a-8172-602fb40a736a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ONE Logistics Help Center","sharedPortalName":"ONE Logistics Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ONE Logistics Help Center","sharedPortalName":"ONE Logistics Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ca59e083-3cb0-412d-9fce-7f1fffc95b6a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjUzNjhkZS0yYTY2LTQwMDUtOWNlYy02NWRkZjFkZDI2NDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhNTllMDgzLTNjYjAtNDEyZC05ZmNlLTdmMWZmZmM5NWI2YSI6WyJyZWFkIl19LCJleHAiOjE3NDcyODkyOTYsIm5iZiI6MTc0NzI4ODY5Nn0.TY5XNGhaKmq5rDja2HyOODywrkm1_4aUOOSQKEhTm7I&client=2b5368de-2a66-4005-9cec-65ddf1dd2641&height=300&mode=fit","bannerMediaApiFileId":"ca59e083-3cb0-412d-9fce-7f1fffc95b6a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"ONE LOGISTIC Support","description":"<p>Welcome! You can raise a request for Support using the options provided.<br> Witamy! Możesz złożyć wniosek o wsparcie, korzystając z dostępnych opcji.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"5","name":"CIF for Customers (Register your company) | CIF dla Klientów (Zarejestruj twoją firmę)","descriptionHtml":"<p>Please fill in your company's details and consent to the electronic document flow, which is essential for intermodal transport. Ensure that all required information is complete and correctly entered. Incomplete or incorrectly filled fields may result in the rejection of your application.</p>","callToAction":"CIF for Customers (Register your company) | CIF dla Klientów (Zarejestruj twoją firmę)","introHtml":"<p><span class=\"error\">[ENG]</span> We need to register your company by accepting the terms of service. <br> ....................................................................<br> <span class=\"error\">[PL]</span> Konieczne jest zarejestrowanie Twojej firmy poprzez akceptację warunków świadczenia usług.</p>","icon":10514,"iconUrl":"https://service.portal.the1.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[39],"key":""},{"id":"8","name":"Report additional costs as a subcontractor | Zgłoś dodatkowe koszty jako podwykonawca","descriptionHtml":"<p><span class=\"error\">[PL]</span> Jeżeli podczas realizacji Twojego zlecenia dla naszej firmy doszło do zdarzenia, które spowodowało dodatkowe koszty i chcesz wystąpić o ich zwrot, załóż ticket. Pamiętaj, że Twoje zgłoszenie musi mieć podstawę prawną w zleceniu lub Twoje koszty muszą zostać zaakceptowane przez naszego spedytora.<br> ______________________________________________________________________________________________<br> <span class=\"error\">[ENG]</span> If an incident occurred while executing your order for our company that resulted in additional costs and you wish to request reimbursement, please submit a ticket. Please note that your claim must have a legal basis in the order or your costs must have been approved by our freight forwarder.</p>","callToAction":"Report additional costs as a subcontractor | Zgłoś dodatkowe koszty jako podwykonawca","introHtml":"","icon":10536,"iconUrl":"https://service.portal.the1.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[7],"key":""},{"id":"6","name":"Submit a complaint as the client | Zgłoś reklamację jako zleceniodawca ","descriptionHtml":"<p><span class=\"error\">[ENG]</span> Please report issues that have legal standing and whose occurrence has been actually confirmed. Please remember that delivery delays require confirmation of the actual cost and its documentation. In case of such a report, please attach the relevant documentation.Please provide a detailed description of the damage, including all relevant information such as: the loading/delivery date, type of damage, location of the incident, description of the damaged goods, any photos, and any other circumstances that may assist in resolving the issue.</p>\n<p><span class=\"error\">[PL]</span> Prosimy o zgłaszanie problemów, które mają moc prawną oraz których powstanie zostało faktycznie potwierdzone. roszę opisać szczegółowo powód zgłoszenia szkody, uwzględniając wszystkie istotne informacje, takie jak: data załadunku/dostawy, rodzaj uszkodzenia, miejsce zdarzenia, opis uszkodzonego towaru, ewentualne zdjęcia oraz wszelkie inne okoliczności, które mogą pomóc w wyjaśnieniu sytuacji. Proszę pamiętać, iż opóźnienia w dostawie wymagają potwierdzenia faktycznego kosztu oraz jego udokumentowania. W przypadku takiego zgłoszenia prosimy o załączenie stosownej dokumentacji.</p>","callToAction":"Submit a complaint as the client | Zgłoś reklamację jako zleceniodawca ","introHtml":"<p><span class=\"error\">[ENG]</span> If any issues arose during your order, submit a complaint. <br> __________________________________________________________________________<br> <span class=\"error\">[PL]</span> Jeśli podczas realizacji zlecenia wystąpiły problemy, zgłoś reklamację przez formularz.</p>","icon":10489,"iconUrl":"https://service.portal.the1.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[39],"key":""},{"id":"4","name":"Submit transport documents | Prześlij dokumenty transportowe ","descriptionHtml":"<p>UWAGA!!! READ CAREFULLY</p>\n<p><span class=\"error\">[ENG]</span> All documents should be attached and sent using the link provided in the order sent through the fireTMS program. If this is not possible, please do so here; however, please note that this will result in a 7-day extension of the payment deadline!!!</p>\n<p>Please remember that if your transport was a refrigerated shipment, you must attach the temperature recorder printout.</p>\n<p>If pallet exchange took place, we require a document confirming the exchange.<br> If the pallets were not exchanged, please provide a statement confirming your commitment to return them or a statement requesting an invoice for the pallets.<br> The absence of a pallet receipt or a temperature recorder printout will suspend the payment deadline.<br> ____________________________________________________________________________________</p>\n<p><span class=\"error\">[PL]</span> Wszelkie dokumenty należy załączać i przesyłać za pomocą linku znajdującego się w przesłanym zleceniu przez program fireTMS. Jeśli nie jest to możliwe, prosimy o przesłanie dokumentów tutaj, jednakże spowoduje to wydłużenie terminu płatności o 7 dni!!!</p>\n<p>Pamiętaj, że jeśli Twój transport był transportem chłodniczym, musisz załączyć wydruk z termografu.</p>\n<p>Jeśli miała miejsce wymiana palet, potrzebujemy dokumentu potwierdzającego jej realizację.<br> Jeżeli palety nie zostały wymienione, napisz i załącz oświadczenie o zobowiązaniu do ich zwrotu lub oświadczenie z prośbą o wystawienie faktury za palety.</p>\n<p>Brak kwitka paletowego lub wydruku z termografu wstrzymuje bieg terminu płatności.</p>\n<p>Fields marked with '*' are mandatory.</p>","callToAction":"Submit transport documents | Prześlij dokumenty transportowe ","introHtml":"","icon":10473,"iconUrl":"https://service.portal.the1.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"Carrier Portal | Portal Podwykonawcy"},{"id":39,"name":"Client Portal | Portal Kleinta"}],"orderMapping":{"39":[5,6],"7":[8,4],"5":[76,43,10,9]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4dcc9c16-12f9-3cb0-9b84-14384259e0c5","appLinkName":"","appLinkUrl":"","spaceKey":"OK","spaceName":"Obsługa klienta","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DOC","serviceDeskId":1,"kbLinkDomainURLs":["https://onelogistic.atlassian.net","https://service.portal.the1.eu"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DOC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjUzNjhkZS0yYTY2LTQwMDUtOWNlYy02NWRkZjFkZDI2NDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcyODk4OTYsIm5iZiI6MTc0NzI4ODY5Nn0.e6wwRQoCjXeOwtAsn9hHGnaAvxL2r5kDsh_0wRtLko8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"2b5368de-2a66-4005-9cec-65ddf1dd2641","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"ONE Logistics Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://onelogistic.atlassian.net/wiki","kbLinkDomainURLs":["https://onelogistic.atlassian.net","https://service.portal.the1.eu"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=onelogistic","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1b9e0e1636cb2a6392ad7028c84572d61a803e71_lout","baseUrl":"https://service.portal.the1.eu/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://onelogistic.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2b5368de-2a66-4005-9cec-65ddf1dd2641","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1c661318516a4be7a1f85869225dc53a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}